Delivery & Returns


Shipping & Delivery

Usually, I send items within 1-2 working days. If your item is made to order, please allow at least 7 days from order to despatch.

I ship to the address that you have provided. Please make sure this address is correct, especially if you are paying by Paypal. I am not responsible if you have not given me the full or correct address. 

DOMESTIC (UK)

Please keep in mind you can upgrade a shipping option. Just let me know.

Sample shipping costs:
– Bases & chains only: Royal Mail 1st Class (not tracked) – £0.70
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail 1st Class (not tracked) – £1
– Necklaces & sets: Royal Mail Standard (not tracked) – £2.90
– Collection in Dersingham, Norfolk – FREE

INTERNATIONAL SHIPPING

All customs fees, tariffs, duties, taxes are the sole responsibility of the buyer. I send by Royal Mail Standard International (not tracked!) unless you select differently.

Sample shipping costs:

EUROPE
– Bases & chains only: Royal Mail 1st Class (not tracked) – £1.60
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail International Standard (not tracked) – £2.80
– Necklaces & sets: Royal Mail International Standard (not tracked) – £4.80

USA
– Bases & chains only: Royal Mail 1st Class (not tracked) – £2.30
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail International Standard (not tracked) – £3.45
– Necklaces & sets: Royal Mail International Standard (not tracked) – £6

CANADA
– Bases & chains only: Royal Mail International Standard (not tracked) – £2.30
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail International Standard (not tracked) – £3.45
– Necklaces & sets: Royal Mail International Standard (not tracked) – £6

IRELAND
– Bases & chains only: Royal Mail International Standard (not tracked) – £1.60
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail International Standard (not tracked) – £2.80
– Necklaces & sets: Royal Mail International Standard (not tracked) – £4.80

AUSTRALIA
– Bases & chains only: Royal Mail International Standard (not tracked) – £2.30
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail International Standard (not tracked) – £3.60
– Necklaces & sets: Royal Mail International Standard (not tracked) – £9.80

NEW ZEALAND
– Bases & chains only: Royal Mail International Standard (not tracked) – £2.30
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail International Standard (not tracked) – £3.60
– Necklaces & sets: Royal Mail International Standard (not tracked) – £9.80


Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Send items back within: 30 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for custom or personalised order.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.