Delivery & Returns


Shipping & Delivery

Usually, I send items within 1-4 working days. If your item is made to order, please allow at least 7 days from order to despatch.

I ship to the address that you have provided. Please make sure this address is correct, especially if you are paying by Paypal. AJ is not responsible if you have not given me the full or correct address. 

DOMESTIC (UK)

FREE

INTERNATIONAL SHIPPING

All customs fees, tariffs, duties, taxes are the sole responsibility of the buyer. I send by Royal Mail International Tracked & Signed.

Sample shipping costs:

EUROPE
– Bangles & bracelets; cookie cutters; small pendants; earrings; rings: Royal Mail International Standard (tracked & signed) – £6.50
– Necklaces & sets: Royal Mail International Standard (tracked & signed)- £7.60

USA
– Bangles & bracelets; cookie cutters; small pendants; earrings; rings: Royal Mail International Standard (tracked & signed) – £7.35
– Necklaces & sets: Royal Mail International Standard (tracked & signed)- £8.73

CANADA
– Bangles & bracelets; cookie cutters; small pendants; earrings; rings: Royal Mail International Standard (tracked & signed) – £7.25
– Necklaces & sets: Royal Mail International Standard (tracked & signed)- £8.85

IRELAND
– Bangles & bracelets; cookie cutters; small pendants; earrings; rings: Royal Mail International Standard (tracked & signed) – £6.50
– Necklaces & sets: Royal Mail International Standard (tracked & signed)- £7.60

AUSTRALIA
– Bangles & bracelets; cookie cutters; small pendants; earrings; rings: Royal Mail International Standard (tracked & signed) – £7.80
– Necklaces & sets: Royal Mail International Standard (tracked & signed)- £9.75

NEW ZEALAND – SUSPENDED!
– Bangles & bracelets; small pendants; earrings; rings: Royal Mail International Standard (not tracked) – £3.60
– Necklaces & sets: Royal Mail International Standard (not tracked) – £9.80


RETURNS

30-day returns

Alpacappella Jewellery is happy to accept returns of unwanted items. All items must be returned unworn in their original packaging with proof of purchase.

Unfortunately, because of the nature of these items, unless they arrive damaged or defective, AJ can’t accept returns for custom or personalised order.

Conditions of return

Please note, that you will be responsible for the delivery charges and costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

A refund will be made to the card used when placing your original order and will be for the full amount of the product purchased. It is important that you return the products within 30 days of receipt of the jewellery.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. AJ is not responsible for delays due to customs.